Privacy policy
Privacy Policy
Effective Date: August 8, 2026
This Privacy Policy describes how Gurxan ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gurxan.store (the "Site") or otherwise communicate with us.
1. Information We Collect
When you visit or interact with our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
A. Personal Information You Provide Directly
We collect personal information that you voluntarily provide to us when you make a purchase, create an account, or contact customer support:
* Contact & Shipping Information: Full name, email address, mobile phone number (for OTP verification and WhatsApp delivery updates), shipping address, and billing address.
* Order Details: Items purchased, transaction history, and customer service notes.
* Support Data: Communications sent directly to our support team at gurxan.store@gmail.com.
B. Payment Information
All payments made on gurxan.store (via UPI, Credit/Debit Cards, Net Banking, or Wallet) are processed securely through certified Indian payment gateways (e.g., Razorpay, Cashfree). Gurxan does not store or process sensitive credit/debit card details or banking passwords on our servers.
C. Automated Device & Analytics Information
When you access our Site, we automatically collect technical details via cookies and log files:
* Device Details: IP address, browser type, operating system, and pincode/location data.
* Usage Data: Pages viewed, search terms entered, products added to cart, and referring URLs.
2. How We Use Your Personal Information
We use your personal data to fulfill orders and deliver a seamless shopping experience:
* Order Fulfillment: Processing payments, managing Cash on Delivery (COD) OTP verification, generating shipping labels, and dispatching orders via courier partners.
* Customer Communication: Sending order confirmations, live Shiprocket tracking links via SMS/WhatsApp, and responding to inquiries.
* Marketing & Promotions: Sending promotional newsletters or exclusive discounts (you may opt out at any time via the "Unsubscribe" link or replying STOP on WhatsApp).
* Fraud Prevention: Verifying delivery addresses and detecting fraudulent transactions or fake COD orders.
3. Sharing Your Information with Third Parties
We do not sell, rent, or trade your personal information. We only share data with trusted service providers necessary to operate our business:
* Shopify: Powers our e-commerce store infrastructure.
* Logistics & Courier Partners: We share your delivery address, recipient name, and phone number with shipping aggregators (e.g., Shiprocket) and couriers (e.g., BlueDart, Delhivery, Shadowfax, Xpressbees) solely to fulfill your delivery.
* Payment Gateways: Transaction details are securely passed to payment partners (e.g., Razorpay) to verify online payments or collect COD payments.
* Legal Obligations: We may disclose information if required by Indian law, law enforcement, or legal court proceedings.
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, keep track of items added to your cart, analyze site traffic, and optimize site speed. You can disable cookies through your web browser settings, though certain features on gurxan.store may not function properly as a result.
5. Your Rights & Data Choices
Depending on applicable privacy laws, you have the right to:
* Access or Update: Request details on the personal data we hold about you or request corrections to inaccurate information.
* Data Deletion: Request the deletion of your personal account data from our active databases.
* Opt-Out: Unsubscribe from marketing emails or promotional messages at any time.
To exercise any of these rights, please contact us at gurxan.store@gmail.com.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Effective Date."
7. Contact Us
For questions about our privacy practices or your personal data, please contact us:
* Brand Store: Gurxan (www.gurxan.store)
* Support Email: gurxan.store@gmail.com
* Customer Service Hours: Monday – Saturday | 9:30 AM – 6:30 PM (IST)